Delivery Methods 

Christmas Delivery

WA, NT, FNQ

  • Click & Collect: Order before 12pm AEDT December 14
  • Standard Delivery: Order before 12pm AEDT December 14

All other locations

  • Click & Collect: Order before 12pm AEDT December 18
  • Standard Delivery: Order before 12pm AEDT December 18
  • Express Delivery: Order before 12pm AEDT December 21

Click & Collect - $2 or FREE on orders over $30

  • Available in selected stores
  • Please note - orders are dispatched from our warehouse within 3 business days of your order being placed.
  • Once your order is ready for collection, an email will be sent advising you of collection details
  • Delivery into store for collection within 3-7 business days depending on location
  • Please note: uncollected orders will be cancelled after 30 days

Standard Delivery - $7

FREE for orders over $50

*Please note our warehouse processing time is included in the estimate below.

State

Metro

Regional

VIC

3 business days

5 business days

NSW

4-5 business days

6-7 business days

SA

4-5 business days

6-7 business days

QLD

4-5 business days

6-7 business days

TAS

4-5 business days

4-5 business days

NT

5-8 business days

16 business days

WA

6-7 business days

10 business days

 

For suburb specific delivery time, visit the Australia Post delivery estimator website to find out. *Don't forget to add a processing time of 1-2 days when estimating your delivery date on the Australia Post Website!

During busy sale periods and over Australian public holidays, you may experience a delay in receiving your order. We apologise in advance for any inconvenience.

Express Delivery - $10 

 $1 for orders over $50

New Zealand Delivery - $13

 

  • Delivery is not available to PO Box addresses
  • Delivered within 10-30 business days

International Delivery - $20

  • Delivery is not available to PO Box addresses
  • Delivered within 10-30 business days

Delivery Terms & Conditions

  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
  • Factorie will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Factorie will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note all gift card purchases will be delivered separately.
  • Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • Nail polish, flammable items and some consumable items cannot be shipped internationally. You can find more details on the United Postal Union Convention website.
  • Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

 

Free Shipping Terms & Conditions

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold. 
  • The threshold for free shipping is calculated after any promotions and discounts are applied.
  • Free shipping is a limited promotion and not available for orders delivered outside Australia.