Terms & Conditions


For full competition terms and conditions, click here.


For full promotional terms and conditions, (including free shipping, spend and save, multi item purchases) click here.


Cotton On Australia Pty Ltd (referred to in this document as "we", "us" or "our") owns and operates this website. We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Factorie product as part of any business (including any on-line business) unless agreed in writing by Factorie.

By using our website, you accept and agree to our Privacy Policy

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.


While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Cotton On’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Cotton On’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Cotton On. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Cotton On.


By choosing to join CottonOn & Co. Perks rewards program, you agree to receive communications from CottonOn & Co. Perks and from the individual brands you are opted into. You can opt-in to brands via the Preference Centre, or based on the brands you shop. One account valid per person.

Full details of the CottonOn & Co. Perks program are available here, including all rewards. By participating in the program you have agreed to these terms and conditions. For more information regarding the CottonOn & Co. Perks program please visit www.cottonon.com/au/perks You can customise your experience via the link to the CottonOn & Co. Perks Preference Centre which can be found at the bottom of all CottonOn & Co emails. The Payday voucher has a 45 day expiry and is single use only. A minimum spend of $20 is required in order to redeem the $10 Payday voucher. Rewards can only be redeemed at CottonOn & Co stores in Australia and can only be redeemed on presentation of the CottonOn & Co. Perks card or corresponding photo identification and email address online. The vouchers can be redeemed in-store at any CottonOn & Co. Perks participating brand or online at www.cottonon.com/au. To redeem online enter the barcode number at checkout. To redeem in-store present the email at the register. Multiple rewards may be redeemed in one transaction, however, rewards cannot be redeemed to purchase gift cards.


This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are resident.


The delivery charges referred to in our Delivery Methods Information do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than Australia. You are responsible for all such taxes and duties.

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.


All purchases via the website are transacted in Australian dollars.

***Please note: Prices may differ online to in store***

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors

Factorie reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Factorie will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.


We accept payments by credit card from Visa, MasterCard, Afterpay and Paypal.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

Purchases made using Afterpay are subject to the Afterpay Terms and Conditions.


Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.


All items in your order that are in stock will be processed and dispatched from our warehouse within 1-3 business days.

Our warehouse is a Monday to Friday operation, subject to Public Holidays.

Please note delivery times are additional to these processing times, and vary from region to region. 

If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.

UNiDAYS 15% Off

Discount is available to verified UNiDAYS members only. Offer available online only. Limit of one use per customer. Code must be redeemed within 30 days of receipt. Applies to full price merchandise only. Excludes gift cards, charity and sale items. Not to be used in conjunction with any other offer.


You will receive an email notification containing your invoice within 1-3 working days from the time you place an order.

Have Questions?

For details on how to order, payment methods and more visit our Help Centre