Retail stores
How are you creating a safe environment instore?
As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.
Keeping it clean
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
Safe social distancing
Wherever possible, we’re asking you to stay 2 metres away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person.
Being kind and considerate
Everyone can do their part by:
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
Keeping it clean
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
Safe social distancing
Wherever possible, we’re asking you to stay 2 metres away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person.
Being kind and considerate
Everyone can do their part by:
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
Which Factorie stores are currently open?
We'll be keeping this list updated as more stores reopen. Opening hours may have changed during this time, so please check via the store finder.
VIC:
Highpoint, Werribee, Waurn Ponds, Fountain Gate, Northland, Watergardens, South Wharf DFO, Southland, Uni Hill, Webdouree, Point Cook, Knox, Spencer Street, Woodgrove, Plenty Valley, Cranbourne, Eastland
NSW:
Bansktown, Blacktown, Charlestown, Coffs Harbour, Green Hills, Griffith, Macarthur Square, Market City, Miranda, Mt Druitt, Parramatta, Penrith, Rouse Hill, Shellharbour, Tuggerah
SA:
Elizabeth, Tea Tree Plaza, Marion, West Lakes
QLD:
Cairns, Chermside, Brisbane DFO, Carindale, Mt Gravatt, Hervey Bay, Harbourtown Qld
WA:
Morley, Carousel, Ellenbrook, Mirrabooka, Cockburn, Watertown
VIC:
Highpoint, Werribee, Waurn Ponds, Fountain Gate, Northland, Watergardens, South Wharf DFO, Southland, Uni Hill, Webdouree, Point Cook, Knox, Spencer Street, Woodgrove, Plenty Valley, Cranbourne, Eastland
NSW:
Bansktown, Blacktown, Charlestown, Coffs Harbour, Green Hills, Griffith, Macarthur Square, Market City, Miranda, Mt Druitt, Parramatta, Penrith, Rouse Hill, Shellharbour, Tuggerah
SA: Elizabeth, Tea Tree Plaza, Marion, West Lakes
QLD:
Cairns, Chermside, Brisbane DFO, Carindale, Mt Gravatt, Hervey Bay, Harbourtown Qld
WA:
Morley, Carousel, Ellenbrook, Mirrabooka, Cockburn, Watertown
How can I return or exchange an instore purchase?
We have an unlimited Returns & Exchanges policy, as long as items are in new condition with tags attached and you have proof of purchase.
Online
Will you continue to launch new products?
Yes we will! Keep your eyes on New Arrivals for the latest looks as they drop. Join our list to be the first to know.
Will my order be delayed?
We're working hard to get your orders to you as safely as possible. Please allow a few extras days for your order to be processed. There may also be some delivery delays depending on Australia Post's network capacity.
Once you get your shipping confirmation email, you'll be able to get the latest updates by clicking the trackIng link.
Once you get your shipping confirmation email, you'll be able to get the latest updates by clicking the trackIng link.
