Delivery Methods

Delivery Options

Please Note: Australia Post are currently experiencing delays due to severe weather events in VIC, NSW, SA, & QLD.

Express - $10 or $1 on orders $50+

  • Calculate your delivery estimate during checkout.
  • Delivery not available to PO Box or Parcel Locker addresses.
  • During busy Sale Periods we aim to keep our delivery estimates up to date however you may experience a delay in receiving your order.

Standard - $7 or FREE on orders $50+

  • Calculate your delivery estimate during checkout.
  • During busy Sale Periods we aim to keep our delivery estimates up to date however you may experience a delay in receiving your order.

Orders containing personalised product

  • Delivery estimations are not currently available due to delays with Australia Post however most orders will be delivered within 4-6 business days once posted.
  • Please allow up to 5 business days for personalisation.
  • Personalised orders will be delivered via Standard delivery.
  • Orders containing both personalised and non personalised items will be delivered together.

Deliver to Store - $2 or FREE for orders $30+

  • Please note all Deliver to Store orders are processed and delivered from our warehouse to your selected store for collection.
  • In selected stores only.
  • Delivered from our warehouse to Victorian stores within 1-3 business days.
  • Delivered from our warehouse to New South Wales stores within 1-4 business days.
  • Delivered from our warehouse to all other states within 4-7 business days.
  • You will receive notification via SMS or email when your order is ready for collection.
  • Uncollected orders will be cancelled and refunded after 30 days.

Store to Door

FREE

  • All orders are shipped from our warehouse using standard shipping within 2 business days.
  • Please visit Australia Post to estimate delivery time to your area.
  • Store to door orders are available on standard domestic orders only. we're unable to offer international or express shipping.

International Delivery

New Zealand - $13 or FREE on $75+

  • Delivered within 6-8 business days.
  • Delivery is not available to PO Boxes.
  • FREE Delivery is not available for orders delivered outside Australia and New Zealand.

All other international countries - $20

  • Delivered within 10-30 business days.
  • Delivery is not available to PO Boxes.

Delivery FAQs

Will my order be delayed?

  • It's a busy time, but we're working closely with our delivery partners to get your orders to you as safely as possible. There could be delays of up to 2 weeks. While most orders will arrive earlier, we want to be upfront about what to expect. Once you get your shipping confirmation email, you'll be able to get the latest updates via the tracking link.

I haven’t received a shipping confirmation or tracking number for my order. Who do I contact?

  • The quickest way to get in touch is via the online chat widget at the bottom of the homepage.

How are you looking after your employees in the Distribution Centre?

  • Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.

Is delivery to PO Boxes available?

  • No, unfortunately international orders cannot be delivered to PO Boxes.

What items cannot be delivered?

Customs and Import charges?

  • Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

Delivery on Public Holidays?

  • Unfortunately your order is not able to be delivered on a public holiday.
  • If your order is placed on a Victorian Public Holiday it will not be processed and despatched until the next business day.
  • During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

What is Authority to Leave?

  • Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order.
  • Factorie will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Factorie will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.

Delivery Terms & Conditions

Delivery Terms & Conditions

  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
  • Factorie will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Factorie will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note all gift card purchases will be delivered separately.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Free Delivery Terms & Conditions

  • No promo code needed! FREE delivery is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for FREE delivery is calculated after any promotions and discounts are applied.
  • FREE delivery is a limited promotion and not available for orders delivered outside Australia and New Zealand.

Store FAQs

Which stores are currently open?

  • All of our stores are open.

How are you creating a safe environment instore?

    As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.

  • Keeping it clean:
    We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
  • Safe social distancing:
    Wherever possible, we’re asking you to stay 2m / 6ft away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person. This includes fitting rooms, however, in smaller stores, we may not be able to open them at all.
  • Being kind and considerate:
    Wear a face mask
    Stay home if you’re unwell
    Wash your hands regularly with soap and water for at least 20 seconds
    Cover coughs and sneezes